We will endeavour to process your order and dispatch within 48 hours of receiving payment. You will receive a confirmation email once your item has been dispatched.
We deliver Australia wide using Australia Registered Post which requires a signature on delivery unless otherwise stated in the checkout process. If you are not home when delivery takes place your item will be waiting at your local post office for collection.
Expected delivery times are:
- Sydney, | Approximately 1-3 business days
- Melbourne, Brisbane, Adelaide | Approximately 2-5 business days
- Perth, NT | Approximately 4-7 business days.
For all areas outside of these metro locations, please allow up to 8-10 business days.
Please note, these time frames are estimates.
Please choose carefully when buying quilts, under blankets, pillows and bath mats as these products cannot be returned due to health reasons unless they are faulty.
RETURNS & REFUNDS
Quilt Cover World 30 Day Money Back Guarantee protects all purchases made from our website.
We will accept returns only up to 30 days from the date of purchase. We will ONLY provide a refund, exchange or credit if your item(s) are unopened, unused, in the original packaging with the labelling intact. Due to health regulations opened packages will not be accepted for return.
If you decide to return your item, we will provide a refund of the original purchase price, less the initial and return delivery fees. If your item was purchased with a free shipping promotion, please note that the actual initial delivery cost (which would have been applied had the item not been on promotion*) will be deducted from your refund along with the return delivery cost. Please also note that a re-stocking fee may apply.
To organise a return, simply contact us within 30 days of receiving your item at email@example.com including images of your product in the original packaging and we will be in touch with further details.
It’s important for your item to be unopened, unused, in the original packaging with the labelling intact to be eligible for return under the guarantee. Due to health regulations opened packages will not be accepted for return.
DAMAGED OR FAULTY RETURNS
In the unlikely event that your item arrives damaged or faulty, please notify Quilt Cover World within 30 days for a replacement (if available), or a full refund. Please email our Customer Care Team at firstname.lastname@example.org to assist with organising your return.
You may be required to send us images of the damage for further assessment. Quilt Cover World will give you the option to arrange a replacement for part/whole of the item, or provide you with a full refund. Any refund is made back to the payment option you chose for your original order. Please do not attempt to return the items before speaking to one of our staff (you may be responsible for any associated expenses if you do so).
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.
In the event that your item is faulty or damaged please notify us immediately within 30 days of receipt to email@example.com. We will happily replace your item and will reimburse your postage for the return of any damaged goods.
RETURNS & REFUNDS PROCEDURE
If you would like to return or exchange your item(s) please follow our returns procedure -
- Email us at firstname.lastname@example.org to obtain a Return Authorization Number (RA Number), quoting your order number. You will need to state the reason for return and if you require an exchange or refund.
- When returning your item(s) please include the Original Invoice & RA Number and return back to
Quilt Cover World Online Returns
PO Box 2679, Taren Point NSW 2229
- For the safety and security of the parcel, we strongly advise you to return your item via Australia Registered Mail. We are unable to take responsibility for missing parcels and can only issue a refund when we have received your return parcel.
- Once your returned item(s) have been received, they will undergo a review and once cleared you will either receive your new item or a refund by Paypal or Credit Cards (Your default payment methods)
We will endeavour to process your refund/exchange within 2-3 working days.
Please note that in the circumstance that free shipping was offered then postage charges are the responsibility of the customer and therefore the amount refunded will exclude a postage charge of $9. Additional delivery charges for an exchange will be charged and you will need to pay the cost of all return postage before the exchange will be accepted.
Due to health and hygiene regulations, we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.