FAQs

WHEN WILL QUILT COVER WORLD SHIP MY ORDER?

We will endeavour to ship your item(s) out the same day if we receive orders before 12pm (midday). If after this time we will dispatch your item the next business working day. 

 

HOW MUCH IS DELIVERY? 

Shipping within Australia is free for all orders over $99.00 otherwise, a $9 flat rate shipping fee applies.

 

DOES QUILT COVER WORLD SHIP INTERNATIONALLY?

We currently only ship to New Zealand for a postage charge of only $19.95,

Orders are sent via International Express Australia Post service - tracking to your door. 

Delivery times will vary depending on your country. General transit time is 4 -10 days. Please note that this is an estimate only, and parcels can often be held up for longer periods while being processed by Customs Departments after arriving in your country. 

 

CAN I TRACK MY ORDER?

Yes, once your order has been dispatched you will receive a confirmation email with tracking details. We send items by Australia Registered Post and you can track your item here.

 

AN I PICK UP MY ORDER FROM QUILT COVER WORLD? 

Sorry. We currently do not offer this service.

 

HOW DO I PAY FOR MY ORDER?  

  • Credit Card using Mastercard, VISA
  • PayPal
  • Bank Transfer
  • zipPay (coming soon)
  • AfterPay (coming soon)

 

Credit Card Security

We use Payment Express to process our online payments.

Payment Express is committed to data security. Payment Express uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure

 

3D Secure

Why do we use it?

Quilt Cover World takes your privacy and data security seriously and we do our best to provide an exceptional level of protection for our customers against online fraud and credit card theft.

How does it work?

When you place an order on the Quilt Cover World website using a credit card you may be requested by your bank or financial institution (via our website to enter your security credentials or provide a code via SMS (mobile number on file with your bank) to authorise the transaction. Once credentials have been validated by your bank, your order will be finalised with us.

You can be confident that your credit card is safe and secure.

Both Verified by Visa & MasterCard SecureCode are services that provide the necessary protection to keep your credit card safe from hacking. These services are provide free of charge, however your bank or financial institution needs to register you to take advantage of these security features.

  

WILL MY ITEM BE IN STOCK? 

Yes, we aim to keep stock of all our products listed on our website, if for some unforeseen reason we do not have a product in stock that you have ordered we will contact you with details of expected delivery time. We will offer you the option of placing the item(s) on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.

 

WHAT IS QUILT COVER WORLD RETURN POLICY?

Please refer to Quilt Cover World RETURNS page. 

 

CAN I ARRANGE FOR MY COURIER TO PICK UP MY ORDER FROM QUILT COVER WORLD WAREHOUSE?

Yes, no problem at all. Please could just advise us at checkout which courier company will be collecting your item.